Privacy Policy – Naurah by M3
At Naurah by M3, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data:
1. Information Collection:
We collect personal information such as your name, contact number, email address, shipping address, and payment details when you place an order or sign up on our website.
2. Use of Information:
Your data is used solely for order processing, communication, and improving your customer experience. We do not sell or share your information with third parties, except for delivery and payment processing purposes.
3. Payment Security:
We use secure and encrypted payment gateways to ensure the safety of your transactions.
4. Cookies & Tracking:
Our website uses cookies to enhance your browsing experience. You can manage or disable cookies through your browser settings.
5. User Consent:
By using our website, you consent to our privacy policy.
Delivery & Payment Policy – Naurah by M3
We aim to ensure smooth and timely delivery of your orders.
Payment Terms:
Cash on Delivery (COD):
For COD orders, 30% advance payment is required. The remaining 70% will be paid at the time of delivery.
Custom/Bulk Orders:
For custom or bulk orders, 70% to 100% advance payment is required, depending on the nature of the order.
Shipping & Delivery:
Orders are processed within 2–3 business days.
Delivery time may vary based on your location.
Tracking details will be shared via SMS or email once the order is dispatched.
Return & Refund Policy – Naurah by M3
We want you to be fully satisfied with your purchase, but due to the nature of our products, returns are only accepted under specific conditions:
Returns Accepted Only If:
The product received is broken or damaged.
Important Condition:
A clear, unedited video of the unboxing (parcel being opened) is required as proof for any return or refund request.
Without the video, the claim will not be entertained.
Refund Options:
No Refunds: We do not offer refunds on orders.
Broken Items: If an item is received broken, we will replace it in your next order.
Full Refunds: Full refunds are not available under any circumstances.
Customer Service Policy – Naurah by M3
We believe in providing outstanding support before and after your purchase.
Customer Support Hours:
Monday to Saturday: 10:00 AM – 6:00 PM
Sunday: Closed
Contact Methods:
WhatsApp: \[03216781998]
Email: \[naurahbym3@gmail.com]
Instagram DM: [https://www.instagram.com/naurahbym3/)
Response Time:
We aim to respond within 24 hours during business days.
